Our Return and Refund Policy is designed to ensure that you feel confident in your purchases while maintaining the highest standards of safety and privacy.
To ensure the safety and efficiency of our products, returns are only accepted under specific conditions. Please review the criteria below to determine if your purchase is eligible for a return:
1. Product Condition:
The product must be unused and in its original, sealed packaging.
Products that have been opened, used, or tampered with are not eligible for return due to health and safety concerns.
2. Return Window:
The product must be returned within 30 days from the date of delivery. This time frame is essential to ensure that the products remain safe and effective for other customers if restocked.
3. Proof of Purchase:
You must provide a valid receipt or proof of purchase to initiate a return. This helps us verify your purchase and process your request smoothly.
4. Original Packaging:
The product must be returned in its original packaging, including all labels, documentation, and accessories that came with it. This ensures that the product is in a resalable condition and that no essential information is missing.
Please note that products purchased as part of a promotion, sale, or special offer may not be eligible for return unless they are defective or damaged upon receipt.
Due to the nature of pharmaceutical products and the specific needs of our customers, certain items cannot be returned. These include:
If you meet the eligibility criteria and wish to return a product, please follow the detailed steps below to ensure a smooth and efficient process:
Contact Customer Support:
Before initiating a return, please contact our customer support team via Email at [email protected] or Phone at 9136680132 within 30 days of receiving your product. Provide your order number, the name of the product you wish to return, and the reason for the return.
Our customer support team will guide you through the process and confirm whether your product is eligible for return.
Return Authorization Number (RAN):
If your return request is approved, you will be issued a Return Authorization Number (RAN). This number is essential for processing your return and must be included with your returned item.
Packaging and Shipping:
Securely pack the product in its original packaging, ensuring that it is protected during transit. Include the RAN, a copy of your receipt, and any other relevant documentation.
Inspection and Approval:
Once we receive the returned product, it will undergo a thorough inspection to ensure that it meets all return eligibility criteria. This process may take several days.
If the product is found to be ineligible for return (e.g., opened, used, or not in its original condition) no refund will be issued.
Sigma Guys takes great care to ensure that all products are of the highest quality before they reach our customers. However, in the rare event that you receive a damaged or defective product, please follow the steps below:
Immediate Reporting:
Contact our customer support team immediately upon receiving the damaged or defective product. Provide detailed information about the issue, including photographs if possible, to help us assess the situation quickly.
Replacement or Refund:
If the product is confirmed to be damaged or defective, we will offer you a replacement at no additional cost. If a replacement is not available, you will be eligible for a full refund.
You may be asked to return the damaged or defective product for further inspection. In such cases, we will provide a prepaid shipping label for your convenience.
You will then receive your refund within 7-10 business days of processing the refund.
We understand that certain circumstances may require exceptions to our standard return policy. In such cases, please contact our customer support team to discuss your situation. We are committed to providing fair and reasonable solutions that prioritize your health and satisfaction.
Email: [email protected]
Phone: +91 9136680132
WhatsApp: Connect with us instantly for prompt assistance.
